Disputes Liabilities and Indemnity
At Insightia AI, we believe innovation thrives where trust and accountability intersect. As a leading provider of Google Gemini AI–powered marketing, development, and automation solutions, our commitment extends beyond results — to the responsible and transparent handling of all professional relationships.
This Disputes, Liabilities, and Indemnity Policy outlines how Insightia AI manages legal obligations, dispute resolutions, and risk mitigation for our clients and partners. It ensures that every engagement — from AI-driven campaigns to advanced web development — operates within a framework of fairness, professionalism, and mutual respect.
Disputes, Liabilities, and Indemnity
At Insightia AI, we handle every client engagement with professionalism, transparency, and accountability. This policy explains how we approach disagreements, what each party is responsible for, and how liability is handled across our website development, SEO, marketing, and advertising services.
Resolving a Concern
If something isn’t right — a billing question, a delivery concern, or anything else — contact us first at info@insightiaai.com or (951) 530-1662. We respond within 1 business day and aim to resolve most issues within 5 business days. Going through us directly is faster than a formal dispute and lets us make it right.
If a concern can’t be resolved directly, both parties agree to pursue good-faith negotiation for 30 days before taking further action. This gives every engagement a real chance to be worked out fairly.
Limitation of Liability
Insightia AI provides its services on an “as-is” basis and takes reasonable, industry-standard measures to protect our systems and our clients’ data. We are not liable for indirect, incidental, or consequential damages arising from use of our services, including losses related to third-party outages, hosting providers, or platforms outside our direct control. Our total liability for any claim is limited to the amount paid by the client for the specific service giving rise to the claim.
Indemnification
Clients agree to use our services, deliverables, and platforms lawfully and as intended. Each party agrees to indemnify the other against third-party claims arising from that party’s own negligence, misuse, or violation of applicable law. This is a mutual protection — it keeps both sides accountable without placing all the risk on one party.
Independent Relationship
Insightia AI and its clients operate as independent parties. Nothing in this agreement creates a partnership, joint venture, or agency relationship, and neither party may make commitments on the other’s behalf.
Force Majeure
Neither party is responsible for delays or failures caused by events beyond reasonable control, including natural disasters, government action, labor disputes, or significant infrastructure outages.
Suspension or Termination
We may suspend or end services if a client’s use of our services violates applicable law or poses a genuine compliance risk. Where possible, we’ll provide notice and a reasonable opportunity to resolve the issue first.
Governing Law
This policy is governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles.